Field service in the medical devices sector is under pressure to deliver rapid response, digital traceability, and customer delight. VSI Technologies' IX (Intelligent Experience) platform equips OEMs with tools to elevate service efficiency and compliance.Service Delivery
Challenges
- Manual scheduling and limited technician visibility
- Paper-based service logs and compliance gaps
- Inconsistent service experience across geographies
VSI IX for Med
Tech Field Services1. AI-Driven Scheduling and Resource Allocation2. Mobile FSM App with Remote Diagnostics and Reporting3. Io
T Integration for Proactive Device Monitoring4. e-Signature, Documentation & FDA Audit-Readiness
Client Benefits
- 20% improvement in first-time fix rate
- Reduced SLA breaches and downtime penalties
- Better field visibility for engineering and product teams
Conclusion
Connected, compliant, and customer-centric–VSI Technologies redefines field services for Med
