Utilities are digitizing customer care–but these platforms are increasingly targeted by attackers seeking personal data and billing fraud. VSI Technologies offers security solutions built for utility-grade CRM and CX systems. Threat Landscape
- Phishing and impersonation via self-service portals
- Data exfiltration through APIs and IVR systems
- Credential abuse in customer service chatbots Security Approach VSI implements:
- Identity protection across billing interfaces
- Real-time monitoring of customer touchpoints
- Anomaly detection for bill manipulation and account takeovers Regulatory Alignment Whether aligning with NERC-CIP, GDPR, or state-level data privacy laws, VSI integrates secure compliance into CRM architecture. Client Outcomes
- 99% secure session uptime across CX endpoints
- 45% drop in digital billing fraud
- Increased trust via security transparency metrics
Conclusion Strong customer experience requires stronger cybersecurity. VSI ensures your customer care is secure, compliant, and resilient.
