Customers expect immediacy, personalization, and control in their digital interactions. VSI Technologies helps CSPs and enterprises unlock new possibilities with RTC (Real-Time Communication) and RCS (Rich Communication Services), improving CX across sectors.Communication Platform Limitations
- SMS and voice-only channels falling short of engagement expectations
- Security and privacy concerns with third-party tools
- Limited analytics and monetization models
VSI's RTC/RCS
Capabilities
1. RCS Messaging Integration for Mobile CX2. Voice, Video, Chat API Enablement with Security Controls3. Campaign Management and Conversational Journeys4. Usage Analytics and Customer Feedback Loops
Outcomes Achieved
- 2X customer engagement via RCS vs. SMS
- Secure, branded interactions across industries (retail, healthcare, banking)
- Better campaign conversion tracking and refinement
