IT incidents delay business, frustrate users, and drain operations budgets. VSI Fixomatic(tm) is a self-healing automation engine that detects, diagnoses, and resolves routine issues across infrastructure, applications, and endpoints–before users notice.Common IT Support
Challenges
- High MTTR for recurring issues
- Support teams overwhelmed by low-value tickets
- Fragmented tools without holistic visibility
Fixomatic(tm)
Capabilities
1. Event Correlation and Root-Cause Prediction Using ML2. Scriptless Remediation Playbooks for Common Incidents3. User-Initiated Auto-Remedy via Digital Assistants4. Continuous Learning Engine for Pattern Optimization
Results Realized
- 70% reduction in L1 ticket volumes
- SLA adherence improved by 35%
- Increased user satisfaction and IT staff availability
Conclusion
Fixomatic(tm) is not just automation–it's autonomy. Let VSI help you shift IT operations from reactive to self-resolving.
