The distributed enterprise is here to stay. Supporting remote assets and personnel demands a new paradigm. VSI Technologies helps organizations transform field support into a proactive, tech-enabled service powered by remote diagnostics, AR guidance, and Io
T insights.Field Support Friction in Hybrid Models
- Delayed resolution due to lack of onsite expertise
- Escalation backlogs due to limited diagnostics
- High cost of technician dispatch
VSI's Remote Field Support Suite1. Augmented Reality for Guided Troubleshooting2. Io
T-Powered Predictive Maintenance Alerts3. Mobile Knowledgebase and Remote Expert Connect4. Automated Ticketing and Feedback Integration
Results Achieved
- 45% reduction in truck rolls
- Faster Mean Time to Resolution (MTTR)
- Greater field workforce satisfaction and safety
Conclusion
VSI enables resilient, cost-effective support that reaches every asset, anywhere.
