Downtime in CAD, PLM, CAE, or Dev
Ops pipelines costs millions in schedule slips and rework. Engin
Sight Support+ banishes reactive firefighting, replacing it with predictive, outcome-based assurance. A light-touch agent network collects telemetry–API latency, license-daemon health, solver queue depth, GPU temp–streaming it to a knowledge-graph that learns normal behaviour signatures across global sites. When anomalies surface–a sudden license-checkout spike, a drop in solver throughput–root-cause bots triage within seconds, correlating code commits, hardware events, and network hops. Eighty-five percent of incidents remediate autonomously: restart a micro-service, reprovision GPUs, or reissue tokens. Complex issues escalate to L3 engineers armed with contextual runbooks and a chat-ops bridge, cutting MTTR by 60 %. Dev
Sec
Ops integration means every support workflow doubles as quality feedback. Insights loop back into backlog refinement: flaky test flagged? Dev team gets a ticket with stack-trace and user-impact quantified in dollars and effort hours. Continuous gamification dashboards show squads their stability trend, prompting healthy competition. Cost and carbon transparency join availability metrics. License-util dashboards pinpoint shelfware; autoscale policies right-size virtual workstations, shrinking GPU spend 20 % and emissions 25 %. A compliance engine logs evidence aligned to AS9100, ISO 26262, and CMMC, making audits painless. Client success stories include a satellite manufacturer that slashed PLM ticket backlog 70 % and accelerated design reviews by three days, and an automotive supplier who eliminated weekend downtime, recovering $4 M annual productivity. Engin
Sight Support+ shifts support from break-fix cost center to competitive advantage.
