VSI's Energy 2020 program helps utilities reinvent customer engagement for a landscape of distributed resources, smart devices, and sustainability expectations. We begin with a Digital Customer Assessment to map legacy channels–call centers, billing portals–against modern touch-points like mobile apps, chatbots, and Io
T dashboards. Our Customer Engagement Hub integrates smart-meter data, home-energy management systems, and EV-charging profiles into a unified view. AI-driven analytics deliver personalized energy-saving recommendations, demand-response incentives, and time-of-use alerts. Blockchain-based peer-to-peer energy-trading pilots let prosumers transact renewable generation with neighbors. A self-service portal enables digital onboarding, outage reporting, and dynamic pricing selection. We embed regulatory compliance for net-metering and data privacy via policy-as-code and automated audit trails. Outcome-based models tie VSI's fees to uplift in digital adoption, NPS, and energy-efficiency gains. By empowering modern energy consumers with choice, control, and transparency, utilities can deepen engagement and drive sustainable growth.
