1 Attention Crisis: churn rates at 40 % in SVOD. 2 Experience Framework: empathy mapping, AI content personalization, latency-aware UX, inclusive design tokens. 3 Data Loop: real-time engagement analytics
- A/B/AI. 4 Outcomes: Session length +22 %, ad-yield +17 %, accessibility score AAA. 5 Case: Global streamer lifts subs 5 M in 8 months. 6