In today's telecom landscape, customer experience is the new battleground. VSI Technologies enables CSPs to deliver 360deg customer journeys that are omnichannel, intelligent, and emotionally resonant–boosting loyalty while reducing churn.Pain Points in Telecom CX
- Fragmented channels and inconsistent service interactions
- Static product bundles that miss customer context
- Inadequate predictive tools for behavior and support trends
VSI's Telecom CX Accelerator1. Unified Customer Profiles from BSS/CRM/Usage Data2. Journey Mapping and AI-Driven Personalization3. Proactive Support via Chatbots, IVR, and Knowledge Bases4. Analytics-Driven Churn Prediction and Experience Optimization
Outcomes Realized
- 25% increase in Net Promoter Score (NPS)
- Reduced customer service costs via self-service and automation
- Targeted offers increasing average revenue per user (ARPU)
Conclusion
VSI helps telecoms transform customer management from reactive to relationship-centric.
