Communications

Radically transform Fulfilment, Service Assurance and Revenue Management functions

VSI’s Customer Management Services drive transformation across Fulfilment, Service Assurance and Revenue Management functions for telecom clients. Our Fulfilment practice uses analytics driven reporting and provides end-to-end visibility from order to activation with a 50% increase in productivity. Our Service Assurance practices delivers a 10-15% improvement across all Customer Experience metrics while reducing cost to serve. The practice leverages our experience of managing 6 of the largest telecom operators in the world. The Billing & Revenue Management practice uses robotics for “touchless billing” and leverages a proprietary platform for Customer Journey as a Service for outsourced processes like promotions, billing, collections and CRM, along with the systems and applications on cloud and an ops team on the ground.