Legacy SLAs track uptime while ignoring human productivity and sentiment. x
Pulse(tm) instruments endpoints, Saa
S apps, and collaboration tools to calculate an Experience Health Score per user, per minute. AI models blend device telemetry, application latency, sentiment surveys, and support tickets to pinpoint friction ahead of failure. Dynamic XLAs then trigger automated remediations–self-healing scripts, proactive device swaps, or micro-learning nudges–and credit back service fees if experience thresholds dip. Dashboards expose correlations among experience, absenteeism, and carbon intensity, letting CIOs tune policy for performance and sustainability simultaneously. Agencies adopting x
Pulse achieved a 27 % drop in mean time to resolution, a 22-point rise in Employee NPS, and verified Scope 2 savings through energy-aware workload shifting.
