With wage inflation and high turnover, retailers can't afford guess-based staffing. Smart
Shift Labor
IQ ingests POS tick data, foot-traffic heat-maps, weather, promos, and associate skill matrices. A reinforcement-learning scheduler proposes shift rosters that meet service-level targets while respecting legal rest rules. Real-Time Rebalance –
- When a thunderstorm slashes store traffic, Labor
IQ auto-offers voluntary early leave; a concert uptick triggers gig-pool call-ins. Payroll costs drop 12 % while conversion rises. Well-Being Lens –
- Fatigue AI flags excessive close-open patterns; compliance bots block minors from late shifts, shrinking attrition 15 %. Carbon Overlay current shift plans with transit-mode emissions, nudging staffing toward public-transport-dense associates, trimming scope-3 output. Case Results –
- A big-box chain saved $44 M labour OPEX, raised NPS 9 pts, and met local fair-work audits with zero findings.
