Digital Customer Experience
Leverage continuous innovation to deliver successful digital experiences
Keep customers happy and build a competitive differentiator that sustains growth
VSI creates extraordinary customer experiences (CX) for clients using its design talent and front-line technical skills combined with continuous innovation and process excellence. Our expertise comes from our team of 50,000 CX associates who manage 256 million interactions annually in 40 languages for 192 clients. These global engagements have established us as the partner of choice for organizations that want to set new CX benchmarks in their industry.
VSI’s CX 360, a unique 5-layer methodology covering all the aspects of CX, is at the core of our right-fit solutions. These solutions harness the power of intelligent automation, artificial intelligence, deep analytics, and leading-edge on-premise and cloud technologies. The outcome is personalized and contextualized CX traversing complex high touch, low touch, and no touch customer journeys.
What We Do
Business Process Services
VSI Harmony…Transform business processes - Simplify. Harmonize. Automate
Transform business processes – Simplify. Harmonize.Automate.
Business Process Services
VSI’s ColussusNxt Gen QMS System
VSI’s quality monitoring tool
Analyst Speak
VSI recognized as a ‘Leader’ in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
VSI was placed in the Leaders’ Quadrant in Gartner latest Magic Quadrant for Customer Service (CS) Business Process…
VSI positioned as a ‘Leader’ in Gartner 2021 Magic Quadrant for Customer Service BPO
Gartner recently published its February 2021 Magic Quadrant for Customer Service BPO where Wipro has been positioned as…
What We Think
Business Process Services
How to turn Agent Experience into a superpower and create extraordinary Customer Experience
Our Success Stories
Business Process Services
Delivering Efficiency and Customer Satisfaction with a Leading American logistics co. for a decade.
Our twelve-year partnership went above and beyond expectations to streamline operations and elevate customer…
Business Process Services
Delivering global support, trust, and a futuristic outlook for a large U.S.-based airline over 15 years
By leveraging advanced solutions and a goal to excel, this airline experienced substantial business value increases,…
Business Process Services
Elevating Customer Service and Operations for a large APAC Airline
A partner for more than twelve years, VSI helped Asia-Pacific’s leading passenger and cargo airline modernize…
Business Process Services
How our team fostered agility, maturity, and trust throughout a 17-year partnership with a leading U.S. airline
Leveraging augmented business value, our team delivered financial and operational benefits as well as remarkable…